Terms of service – Natura Living

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Terms of service

Terms and conditions

These terms and conditions establish the conditions that determine the use of this website ("website") www.naturalisbon.com and the purchase by any customer ("buyer") of products through it from Natura Boho, Unipessoal, Lda, Avenida da República, n 1910,  2645-143 Alcabideche. ("Natura Living"). The "Buyer" means the individual who acts/purchases as a final consumer, outside the scope of any business or profession.

When using this website or placing an order through it, the customer must comply with these terms and conditions and other policies announced on the website. If you do not agree with all the terms and conditions and other policies, you should not use this website. These terms and conditions and other policies published on this website are governed by Portuguese law, with the jurisdiction of the district of Porto, Portugal being established as competent for any emerging issue, with express waiver of any other.

The intellectual property right over this website, as well as its concept and contents, namely text, image, sound, belongs to Natura Boho, Unipessoal, Lda. The customer may only use the website for personal purposes as a consumer. Total or partial reproduction of the contents, image identity or ideas for commercial purposes or their distribution or incorporation in any other physical or online location, whatever the format, is strictly prohibited.

Natura Boho, Unipessoal, Lda is the legitimate owner of the products on display, its brand and other industrial property rights that identify or protect the products or their characteristics, as well as any other rights arising therefrom. The manufacture, sale, advertising, distribution or copying, by any means and format, physical or virtual, of products that incorporate distinctive signs of trade owned by Natura Living or similar to these or that present characteristics protected by the their industrial property rights. The unauthorized use of the Natura Living brand or any of its logos is also prohibited and subject to criminal prosecution. When making a purchase from Natura Living, the customer is not granted any license or sublicense to exploit, in whole or in part, onerous or free of charge, industrial property rights.

When placing an order on this website, the Customer consents to the processing of their personal data in accordance with the terms set out in the privacy policy and declares and guarantees to Natura Living that all data provided to Natura Living is true and complete and that they will communicate immediately, by in writing, any update to the transmitted data that may occur. When placing an order on this website, the customer declares that they are acting in their own name and on their own behalf, that they have the capacity to conclude the business and that they will not subsequently sell or distribute the products by any means.

Natura Living reserves the right not to process orders registered on the website www.naturalisbon.com when there are doubts as to the quality of the "Buyer" as a final consumer or when the orders do not comply with the general conditions of sale presented here. These conditions and terms of sale regulate the offer, acceptance of orders, transmission and shipments made through the website www.naturalisbon.com. The "Buyer" must provide Natura Living with an email address, postal address, and other necessary, correct and complete contact data and accepts that Natura Living may contact him using this data, whenever necessary. If the Buyer needs to change any of the data provided, he must request its correction or update in writing to the email customer@naturalisbon.com, using the same email with which he made his registration or order.

Natura Living reserves the right not to accept or cancel the order, even after its automatic confirmation, when there are still doubts about the veracity of the submitted information.

Natura Living may also not process orders, namely in the following cases:

  • Whenever there is no sufficient guarantee of good collection;
  • The product is no longer available due to out of stock. In these cases, payment will be refunded or an exchange for another product will be made available to the customer;
  • The billing information is not correct or verifiable;
  • The order being flagged by the automatic Security Systems as an incorrect order or an order susceptible to fraud;
  • Payment is not acknowledged within a period of 3 calendar days after acceptance of the order;
  • If there are indications that the consumer is under the age of 18;
  • If it is detected that the price indicated in the online store is wrong;
  • If it is foreseeable that it will not be possible to deliver the order to the respective address;
  • Orders are incomplete or incorrect;

There are signs of misuse/abusive use of the website or in relation to any ordering or delivery process by the customer.

Natura Living reserves the right to temporarily or permanently block purchases by customers who fraudulently use the online ordering or return processes.

Natura Living retains ownership of the products ordered by the customer until the customer has made full payment for all products and Natura Living has received such payment in full. Natura Living reserves the right not to accept or cancel orders when it finds that it no longer has a stock of the product in question.

Natura Living is not linked to any promotion or offer when it results from a spelling error or mistake, incorrect price or product or other error in the information on the website or any channel related thereto, and may cancel any and all orders or sales made. under one of these errors.

By confirming the order details you are accepting these general sales conditions, as well as other conditions existing at www.naturalisbon.com. These terms and conditions may be updated at any time, without prior notice. Alternative means of resolving disputes: electronic complaints book (www.livroreclamacoes.pt) and Consumer Conflict Arbitration Center - Porto (CICAP). For additional information, please consult our Online Guide or contact us via email at customer@naturalisbon.com.

 

Quality

At Natura Boho, Unipessoal, Lda we work towards customer satisfaction, seeking to provide an excellent service.

Our goal is to constantly seek the satisfaction, motivation and commitment of our employees, always acting with ethics, transparency and honesty.

We also ensure the performance of our activity in compliance with legislation, regulation, standardization and other requirements applicable to the organization.

We have established management by processes, integrated into systems, capable of ensuring the development of the Company's strategies, allowing decision-making based on factual information and anticipating the needs of all interested parties.

We develop and maintain a fruitful and transparent relationship with our suppliers and partners and are committed to strengthening mutual trust, in ways that allow developing skills and achieving shared goals.

We believe in constant evolution, therefore seeking to continuously improve the effectiveness of the Quality Management System in search of continuous improvement.